After-Sales Service — Purchase made from a retailer
We sincerely apologise that you are experiencing an issue with your DétruiRAT trap. Each device is designed and checked with the utmost care, but like any technical equipment, a particular situation can sometimes lead to a malfunction.
Rest assured: we will do everything we can to help you quickly identify the problem and provide an effective solution. We invite you to follow the links below to help us understand the situation and assist you as quickly as possible, so that your trap can resume its work effectively.
If you purchased your trap from a retailer, then your retailer will handle the after-sales service for your trap.
You can find their contact details on the retailers page.
The links below may help you resolve your issue:
In order to assist you better, an intelligent chatbot is available on our website. This support tool, based on artificial intelligence, has been specially designed to answer your questions and help you quickly resolve the most common situations. Do not hesitate to use it in case of doubt, technical problems, or simple questions: it is here to guide you and save you time.