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Would you like to contact customer service by email?

You haven't found a way to solve your problem by following our instructions?

No problem, we remain at your disposal, of course.

Please complete the form below to contact us.


To avoid unnecessary waiting for a reply, please check the following points.

  1.  Have you followed the maintenance instructions for your trap correctly? Maintenance of my DétruiRAT trap
  2. Have you watched the various videos available to understand how it works and resolve any issues? My trap is out of order.  
    Problems often arise that disrupt the proper functioning of the trap, such as dirt on an IR sensor, a dirty electrocution cell, etc. 
  3. Is your power supply cable in good condition?
    It may seem obvious, but if your power supply has been damaged, it must be replaced to ensure proper functioning!Order a power supply 
  4. Have you considered getting information via our ChatBot at the bottom left of your screen?  

If you purchased your DétruiRAT trap from a retailer, you must contact them for after-sales service..

I purchased my trap from a retailer.

I am a direct customer and I need to contact customer service.

If you purchased your trap directly from DétruiRAT.com or if you are a reseller, please complete the following form so that an assistant can help you as soon as possible:Si vous avez achetez votre piège en direct sur DétruiRAT.comor if you are a reseller, please complete the following form so that an assistant can help you as soon as possible:

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Merci pour votre demande

Notre équipe SAV vous recontactera dès que possible afin de vous donner la suite de la procédure et pouvoir résoudre votre problème dans les plus brefs délais.