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After-Sales Service — Purchase made directly on our DétruiRAT website

We sincerely apologise that you are experiencing an issue with your DétruiRAT trap. Each device is designed and checked with the utmost care, but like any technical equipment, a particular situation can sometimes lead to a malfunction.

Rest assured: we will do everything we can to help you quickly identify the problem and provide an effective solution. We invite you to follow the links below to help us understand the situation and assist you as quickly as possible, so that your trap can resume its work effectively.

My problem/question concerns a delivery

I don't understand how my DétruiRAT trap works.

I need to maintain my trap.

My trap isn't working anymore! 

I have an error message on the screenn

I have damaged my trap, how do I order a spare part?

I can't trap anything!

I am looking for the manual or other document

What is not covered by the warranty?

I want to contact the after-sales service by email

I want to return my trap for after-sales service


To assist you better, an intelligent chatbot is available on our website. This assistance tool, based on artificial intelligence, has been specially designed to answer your questions and help you quickly resolve the most common situations. Do not hesitate to use it in case of doubt, technical problem, or simple question: it is here to guide you and save you time.

It is located at the bottom left of your screen!