Would you like to return your trap to the workshop?

Your malfunction requires a workshop intervention, you have not found a way to resolve your problem by following our instructions?

No problem, we are of course at your disposal.

Please complete the form below so that we can send you the procedure to return your trap by carrier, if necessary.

To avoid any unnecessary costs, it is imperative before returning your trap to be sure that a workshop intervention is necessary.

Here are a few points to check:

• Have you followed the maintenance instructions for your trap? Maintenance of my trap DétruiRAT
  It is imperative to clean your trap thoroughly before returning it! A dirty trap may malfunction, and if we have to clean it, fees of up to €80.00 ​excl. VAT may be applied for the cleaning and decontamination of the trap!
  photos will be requested in order to establish a possible quote before the return of the trap!
• 
  Are you unsure what will be considered a dirty trap?
  Here are some concrete examples that will be charged:

For more details, click this link: What does the customer service department reject?

• Have you carefully watched the various videos available to understand how it works and troubleshoot any potential issues? My trap isn't working
  It happens too often that a trap is returned for a problem that does not require workshop intervention, dirt on an infrared sensor, a dirty electrocution cell, cobwebs disturbing the infrared, feathers, straw, etc.

With an electrocution cell or the IR1 & 2 in this state, 
your trap cannot function properly!

• Is your power cable in good condition?
  This may seem obvious, but if your power supply has been damaged, it is better to replace it before  returning your trap, thus avoiding unnecessary costs. Order a power supply
  
  
  
  
  
  
• With a transformer in this state, your trap cannot function properly!

Photos of your trap will be requested before you can return it to the workshop, it is imperative that you send us reasonably good quality photos (maximum 4MB) according to the requested views. 
Your trap travels at your own risk, it is therefore imperative that we can see in what condition it left to avoid any issues due to transport! 

If you have kept the original box and protections, please put them back in place to protect it properly. If you no longer have the original box and protections, it is possible to order a "transport kit" from our shop. 

Shipping and return costs are only covered if your trap is indeed faulty and covered by the warranty! If not, the costs will be charged back to you! This is why we insist on the various points that frequently come back to us.

If you purchased your DétruiRAT trap from a dealer, it is imperative to go through them for customer service.

If you purchased your trap directly from DétruiRAT.com or if you are a dealer, please complete the following form:

It is imperative that you are logged in with the account you used to order!